Hi, my name is Steve. I'm a designer.
This is my résumé.

CLIENT PROJECTS

ALCATEL-LUCENT + UPMC AUG 2009 - PRESENT
Designed telecommunications and procedural knowledge management tool for surgeons consulting and mentoring between operating rooms and across hospitals. Planned and conducted human-centered design research, identified underserved needs of surgeons, synthesized insights into design themes, iteratively prototyped interactions & interfaces, and currently developing communication materials for client.

AFRICA AID JUL 2009 - PRESENT
Redesigning user experience, improving sense of community, and creating new functionality for MDNet, a free mobile service that connects all doctors in Ghana and Liberia. Conducted ethnographic research and service usability studies in Ghana, synthesized findings, currently user testing and refining design solutions, including a novel text & voice message-based doctor directory service.

GLAXO SMITH KLINE OCT - DEC 2008
Developed web-centered health management service, adding value to GSK's flu vaccine offerings for corporations of 10,000+ employees. Used existing research to synthesize new insights, uncovered latent needs, prototyped service concept, and developed communication materials for client.

GE HEALTHCARE + UPMC JAN - AUG 2008
Developed patented digital pathology workflow and image navigation system. Individual contribution included contextual user research, modeling & synthesis of insights, competitive analysis, interaction & interface design, iterative prototyping, and usability testing. Joint role as design lead & client liaison.

MICROSOFT + MOTOROLA JAN - MAY 2008
Designed contextually aware mobile system promoting active learning, connecting people with activities through their social network. Individual contribution included design research, opportunity definition, concept creation, information architecture, interaction & interface design, and branding.

SHELLEY EVENSON, CARNEGIE MELLON UNIVERSITY JAN - MAY 2008
Designed service design firm by leveraging fourth order design theory and service design practicum. Individual contribution included industry & market analysis, and drafting of values, vision, strategy, and project process.

UPMC CENTER FOR QUALITY IMPROVEMENT & INNOVATION AUG - DEC 2007
Designed internal service resource of best practices to help hospital manage innovation and transform the design culture. Individual contribution included design research, modeling & communication of findings, concept generation & refinement, interaction & interface design, and project documentation.

CARNEGIE SPEECH AUG - DEC 2007
Improved usability of NativeAccent speech training software through use of HCI and interaction design methodologies. Individual contribution included contextual user research, modeling & synthesis of insights, interaction & interface design, and usability testing.

 
 

LEADERSHIP

PRINCIPAL DESIGNER & COFOUNDER
PINK DESIGN, LLC MAY 2008 - PRESENT
Cofounded design consultancy that helps clients imagine and create new products and services.

DESIGN STRATEGIST & COFOUNDER
AFRICA AID MAY 2005 - PRESENT
Cofounded nonprofit that builds high-impact, low-cost programs in Africa through design-led research, innovation, and strategic partnerships.

ADJUNCT INSTRUCTOR
SCHOOL OF DESIGN, CARNEGIE MELLON AUG - DEC 2009
Developed robust curriculum and co-taught Designing for Service graduate studio course working with Pittsburgh Post-Gazette, covering fundamentals of services & design theory. Taught students client project process, design research methods, synthesizing & modeling insights, idea generation, and creating compelling arguments.

EDUCATION

MASTER OF HUMAN-COMPUTER INTERACTION
CARNEGIE MELLON UNIVERSITY AUG 2008

BACHELOR OF SCIENCE, ELECTRICAL ENGINEERING
UNIVERSITY OF CALIFORNIA, SAN DIEGO JUN 2004

PROFICIENCY

HUMAN-CENTERED DESIGN
Interviews & Observation • Participatory Design • Conceptual Modeling • Personas & Scenarios • Iterative Prototyping • Usability Testing

DIGITAL
Adobe Creative Suite • Microsoft Office • HTML & CSS • Javascript & C++ • Flash & Actionscript



hello@steveselzer.com
(619) 632-8479