Hi, my name is Steve. I'm a designer.
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my résumé.
CLIENT PROJECTS
ALCATEL-LUCENT + UPMC AUG 2009 - MAR 2010 Designed telecommunications and procedural knowledge
management tool for surgeons consulting and mentoring between operating
rooms and across hospitals. Planned and conducted human-centered design
research, identified underserved needs of surgeons, synthesized insights
into design themes, iteratively prototyped interactions & interfaces,
and currently developing communication materials for client.
AFRICA
AID JUL 2009 - MAR 2010 Redesigning user experience, improving sense of
community, and creating new functionality for MDNet, a free mobile
service that connects all doctors in Ghana and Liberia. Conducted
ethnographic research and service usability studies in Ghana,
synthesized findings, currently user testing and refining design
solutions, including a novel text & voice message-based doctor directory
service.
GLAXO SMITH
KLINE OCT - DEC 2008 Developed web-centered health management service,
adding value to GSK's flu vaccine offerings for corporations of 10,000+
employees. Used existing research to synthesize new insights, uncovered
latent needs, prototyped service concept, and developed communication
materials for client.
GE
HEALTHCARE + UPMC JAN - AUG
2008 Developed patented digital
pathology workflow and image navigation system. Individual contribution
included contextual user research, modeling & synthesis of insights,
competitive analysis, interaction & interface design, iterative
prototyping, and usability testing. Joint role as design lead & client
liaison.
MICROSOFT +
MOTOROLA JAN - MAY 2008 Designed contextually aware mobile system promoting
active learning, connecting people with activities through their social
network. Individual contribution included design research, opportunity
definition, concept creation, information architecture, interaction &
interface design, and branding.
SHELLEY EVENSON, CARNEGIE MELLON UNIVERSITY
JAN - MAY 2008 Designed service design firm by leveraging fourth
order design theory and service design practicum. Individual
contribution included industry & market analysis, and drafting of
values, vision, strategy, and project process.
UPMC CENTER FOR QUALITY IMPROVEMENT &
INNOVATION AUG - DEC 2007 Designed internal service resource of best practices
to help hospital manage innovation and transform the design culture.
Individual contribution included design research, modeling &
communication of findings, concept generation & refinement, interaction
& interface design, and project documentation.
CARNEGIE SPEECH AUG -
DEC 2007 Improved usability of
NativeAccent speech training software through use of HCI and interaction
design methodologies. Individual contribution included contextual user
research, modeling & synthesis of insights, interaction & interface
design, and usability testing.
LEADERSHIP
SENIOR INTERACTION DESIGNER frogSEP 2010 - PRESENT Lead problem definition, research, and design; support strategic
planning and development; support business development, recruiting, and studiowide efforts; mentor junior designers.
CHIEF CREATIVE OFFICER SWITCHBOARD MAY 2005 -
PRESENT Formerly Africa Aid, cofounded nonprofit that
creates free networks of collaboration in the world's most resource-limited countries,
through design-led research, innovation, and strategic partnerships.
PRINCIPAL DESIGNER &
COFOUNDER PINK DESIGN, LLC MAY 2008 -
MAY 2010 Cofounded design
consultancy that helps clients imagine and create new products and
services.
DESIGN CONSULTANT SCHOOL OF
BUSINESS, CARNEGIE MELLON FEB - MAY
2010 Developed strategic plans and
supported design efforts for entrepreneurial startup companies in
Designing & Leading a Business graduate course. ARTIFAX, a fine art value management
service provider; GO-OP, a P2P car sharing
service; BEYOND LUCID, technology
solution for ambulance services; POW!
SOLUTIONS, technology solution for data center cost & power
reduction.
ADJUNCT INSTRUCTOR SCHOOL OF DESIGN, CARNEGIE MELLON AUG - DEC 2009 Developed robust curriculum and co-taught Designing
for Service graduate studio course working with Pittsburgh's POST-GAZETTE, covering
fundamentals of services & design theory. Taught students client project
process, design research methods, synthesizing & modeling insights, idea
generation, and creating compelling arguments.
EDUCATION
MASTER OF HUMAN-COMPUTER INTERACTION CARNEGIE MELLON UNIVERSITY AUG 2008 BACHELOR OF
SCIENCE, ELECTRICAL ENGINEERING
UNIVERSITY OF CALIFORNIA, SAN DIEGO JUN 2004
PROFICIENCY
HUMAN-CENTERED DESIGN Interviews & Observation ⋅ Participatory Design
⋅ Conceptual Modeling ⋅ Personas & Scenarios ⋅ Iterative
Prototyping ⋅ Usability Testing
DIGITAL Adobe
Creative Suite ⋅ Microsoft Office ⋅ HTML & CSS ⋅
Javascript & C++ ⋅ Flash & Actionscript