Hi, my name is Steve. I'm a designer.
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CLIENT PROJECTS
ALCATEL-LUCENT + UPMC AUG 2009 - MAR 2010 Designed telecommunications and procedural knowledge management tool for surgeons consulting and mentoring between operating rooms and across hospitals. Planned and conducted human-centered design research, identified underserved needs of surgeons, synthesized insights into design themes, iteratively prototyped interactions & interfaces, and currently developing communication materials for client.
AFRICA AID JUL 2009 - MAR 2010 Redesigning user experience, improving sense of community, and creating new functionality for MDNet, a free mobile service that connects all doctors in Ghana and Liberia. Conducted ethnographic research and service usability studies in Ghana, synthesized findings, currently user testing and refining design solutions, including a novel text & voice message-based doctor directory service.
GLAXO SMITH KLINE OCT - DEC 2008 Developed web-centered health management service, adding value to GSK's flu vaccine offerings for corporations of 10,000+ employees. Used existing research to synthesize new insights, uncovered latent needs, prototyped service concept, and developed communication materials for client.
GE HEALTHCARE + UPMC JAN - AUG 2008 Developed patented digital pathology workflow and image navigation system. Individual contribution included contextual user research, modeling & synthesis of insights, competitive analysis, interaction & interface design, iterative prototyping, and usability testing. Joint role as design lead & client liaison.
MICROSOFT + MOTOROLA JAN - MAY 2008 Designed contextually aware mobile system promoting active learning, connecting people with activities through their social network. Individual contribution included design research, opportunity definition, concept creation, information architecture, interaction & interface design, and branding.
SHELLEY EVENSON, CARNEGIE MELLON UNIVERSITY JAN - MAY 2008 Designed service design firm by leveraging fourth order design theory and service design practicum. Individual contribution included industry & market analysis, and drafting of values, vision, strategy, and project process.
UPMC CENTER FOR QUALITY IMPROVEMENT & INNOVATION AUG - DEC 2007 Designed internal service resource of best practices to help hospital manage innovation and transform the design culture. Individual contribution included design research, modeling & communication of findings, concept generation & refinement, interaction & interface design, and project documentation.
CARNEGIE SPEECH AUG - DEC 2007 Improved usability of NativeAccent speech training software through use of HCI and interaction design methodologies. Individual contribution included contextual user research, modeling & synthesis of insights, interaction & interface design, and usability testing.
LEADERSHIP
PRINCIPAL DESIGNER & COFOUNDER PINK DESIGN, LLC MAY 2008 - PRESENT Cofounded design consultancy that helps clients imagine and create new products and services.
DESIGN STRATEGIST & COFOUNDER AFRICA AID MAY 2005 - PRESENT Cofounded nonprofit that builds high-impact, low-cost programs and technology solutions in Africa through design-led research, innovation, and strategic partnerships.
DESIGN CONSULTANT SCHOOL OF BUSINESS, CARNEGIE MELLON FEB - MAY 2010 Developed strategic plans and supported design efforts for entrepreneurial startup companies in Designing & Leading a Business graduate course. ARTIFAX, a fine art value management service provider; GO-OP, a P2P car sharing service; BEYOND LUCID, technology solution for ambulance services; POW! SOLUTIONS, technology solution for data center cost & power reduction.
ADJUNCT INSTRUCTOR SCHOOL OF DESIGN, CARNEGIE MELLON AUG - DEC 2009 Developed robust curriculum and co-taught Designing for Service graduate studio course working with Pittsburgh's POST-GAZETTE, covering fundamentals of services & design theory. Taught students client project process, design research methods, synthesizing & modeling insights, idea generation, and creating compelling arguments.
SYSTEMS TEST ENGINEER CUBIC TRANSPORTATION SYSTEMS SEP 2004 - SEP 2006 Interfaced with developers to improve usability of automated fare collection devices and remedy system issues. Developed test plans and managed system testing for public transportation authorities including Los Angeles' METRO, New York's PATH, Atlanta's MARTA, and Brisbane, Australia's TRANSLINK.
EDUCATION
MASTER OF HUMAN-COMPUTER INTERACTION CARNEGIE MELLON UNIVERSITY AUG 2008 BACHELOR OF SCIENCE, ELECTRICAL ENGINEERING
UNIVERSITY OF CALIFORNIA, SAN DIEGO JUN 2004
PROFICIENCY
HUMAN-CENTERED DESIGN Interviews & Observation ⋅ Participatory Design ⋅ Conceptual Modeling ⋅ Personas & Scenarios ⋅ Iterative Prototyping ⋅ Usability Testing
DIGITAL Adobe Creative Suite ⋅ Microsoft Office ⋅ HTML & CSS ⋅ Javascript & C++ ⋅ Flash & Actionscript